After this happened to us last night we did a little research and found these two guys are constantly doing this. Albert Garcia and his boss Michael Swain therefore the dealership is fully aware this is going on by the complaints that have been made and they are allowing it to continue. There is a reason they are not a 5 Star dealership since they claim they sale so many cars. They don't sale cars the screw their customers with no remorse. I couldn't sleep or look at myself in the mirror. I wished I had done my research first but I took the word of my sons long time friend in David McDavid corporate office that we would be taken care of and who to contact and that was Albert Garcia. Now as of last night I believed he didn't know what they were doing but after the research he has to know the scammers they are at all of the David McDavid Dealerships. It is just disgusting they are allowed to continue to do this to the working people.
I have bought many cars in my 64 years and have dealt with all kinds of people. However my experience today with the David McDavid Honda of Irving is the worse of the worst. I’m asking everyone to share and boycott this dealership. Today we were referred to a salesman Albert Garcia but corporate director that had a longtime friendship of my son. Albert called me and I told him I wanted his best price out the door on the 2019 Pilot Touring 7 passenger in red. He asked what price I was looking for so I told him out the door $35K. He said let me get with my manager and I will call you back. Albert called back and said my manager said it was doable. They next thing I get pictures of the red 2019 Pilot Touring 7 passenger. The text said when can you come we will have you out within an hour I will get the car ready. I then texted him back and said I need to see this deal in writing it is a 2 hour one way drive for my daughter I don’t want to waste our time or yours. Then next few minutes Mike Swain his boss is calling me. He confirmed the price out the door was $35K but did not include the price of the 100,000 mile bumper to bumper warranty. I asked him to confirm that price and if she would still get the 1.9% finance rate and he checked with the finance manager yes you will get that rate and the warranty at dealer cost since you have been referred by our boss. We would not go back or change the deal he is our boss. Now keep in mind the 1.9% financing was not being offered on the car they claimed price quote was for it would have been 2.9%. There was no mistake they knew exactly what they were doing. They knew it was a two hour drive one way for my daughter he asked that we confirm we are coming the deal is only good for today. We confirmed we would be there between 8:00 to 8:30 pm. Great we will have the car gassed up and cleaned for you. We are excited she is getting a great deal and the car she wanted. When we were an hour away she texted Albert to let him know we were an hour away. About one hour later as we are exiting the freeway for the dealership Albert calls a mistake he says has been made I’m sorry we don’t have the car we quoted you the price on. I said what do you mean you just sent pictures. He said that was the Pilot we quoted you the price on the CRV Touring. Those of you that know me I was passed livid. This was a good ole boy deal so the director was called he said they will be calling you with a I’m sorry deal. Albert didn’t call so we called back and he didn’t know about the I’m sorry deal but would call us back. We are back at the dealership by this time he calls with the I’m sorry deal at $41K plus. I don’t about you but to me that is not a I’m sorry deal. Then they have the audacity to tell us we have 5 minutes to make our decision they close at 9 after we drive two hours to get screwed. My daughter had another quote she showed him and ask Mike to match he said no. So we walked Albert followed us to the car wanted to see the price again. He went back and came back with Mike he wanted to know all the options her quote had when she read them off to him he said what did you do get that quote on your way her. No she already told him she had it prior. People Mike was arguing over two hundred dollars. It is time we stand up and don’t let sleazy dealerships stay in business. Honda will be called and the franchise should be pulled. This was fraud and misrepresentation for a fact. If your going to claim it was an honest mistake shouldn’t they have had the switch car on the lot. Trust me there is a huge difference in the two cars. Don’t you find it strange that we got the call there’s been a mistake right at the hour we had told them we would be there I feel that they are crooks should be fired immediately. If you know do you really think I would pay over MSRP.
Please help me spread the word by sharing this post. It is time the working people know we are not going to deal with business that have *** running their dealership.
Lesson learned that I already knew the good ole boy word means nothing to dishonest people. I truly believe now that the Sr. Management of David McDavid is aware that their dealerships are shady it best.
I understand there are law suits already underway for this same issues. I am going to make it my mission to start a class action lawsuit against the dealership and the employees involved.
Everyone that has had an issue with this dealership or any other David McDavid dealership please post your story for all to see.
I am attaching the pictures the dealership provided of the car that I had requested the quote on and it is definitely a red 2019 Honda Pilot 7 Passenger not a CRV Touring (that they didn't even have on the lot) But please let me know if anyone is a aware of a CRV that seats 7 passengers with bucket seats in the middle row.
Reason of review: Pricing issue.
Preferred solution: I want David McDavid to stand behind the pricing I was given for the red 2019 Honda Pilot Touring 7 passengers as shown in the pictures the dealer ship texted to me. Plus I think it is time to fire at the least Albert Garcia and Michael Swain..
David McDavid Honda Cons: No remorse had no concern to honor their word, Bait and switch.